Shipping Policy

At Sweet Baby Jane, every item is made to order. Because of this, orders go through a short production period before they are shipped.

Processing Time

Our standard processing time is 2–5 business days.

Processing time is separate from shipping time. Once your order has been produced and shipped, the estimated shipping time for your destination will begin.

Estimated Shipping Times

Shipping times depend on the country or region your order is being delivered to.

United States
2–7 business days

United Kingdom
2–7 business days

Australia
3–7 business days

Canada, European Union, Norway, Switzerland & Iceland
5–15 business days

Turkey, Israel, Mexico, Asia, Middle East, South America, Central America, Caribbean, Africa & other international countries
10–30 business days

These estimates apply after the order has finished processing.

Shipping Delays

While most orders arrive within the estimated timeframe, occasional shipping delays can happen due to circumstances outside of our control.

Delays may occur while a package is in transit, and estimated delivery dates are not guaranteed.

If your order is still within the estimated shipping timeframe, we ask that you allow a little more time for it to arrive.

If the estimated delivery timeframe has already passed, please contact our customer support team so we can check the tracking information and look into the shipment.

Tracking

You will receive a tracking number by email once your order has been shipped.

If it has been more than a week since you placed your order, your order may already be on its way. Please check your email, including your spam or junk folder, for your shipping confirmation and tracking information.

If you cannot find your tracking email, contact our customer support team and we can resend the tracking information to you.

Tracking updates are provided by the shipping carrier and may occasionally take some time to appear or update after the package has been shipped.

Shipping Address Changes

Please make sure your shipping information is correct before completing your order.

Shipping address changes can only be requested within 24 hours of placing an order.

After 24 hours, your order may already be in production or prepared for shipment, which means we cannot guarantee that the shipping address can be changed.

Sweet Baby Jane is not responsible for delivery issues caused by incorrect shipping information entered by the customer at checkout.

Missing Order Confirmation

Order confirmation emails are sent to the email address provided during checkout.

If you did not receive a confirmation email, the email address may have been entered incorrectly or may not have been provided successfully.

Please contact our customer support team with your full name used at checkout and the correct email address you would like associated with the order. Our team can locate your order and resend the confirmation information.