Return & Refund Policy

At Sweet Baby Jane, every item is made to order specifically for you. Because we don’t keep ready-made stock, we can’t accept returns just because someone changed their mind or picked the wrong size, colour, product, or variation when ordering.

Returns

We only accept returns when there is a real issue with the item you received.

A return, refund, or replacement may be possible if your item arrived damaged, if you received the wrong product, or if the size or colour you received is different from what you ordered.

Any return request needs to be sent within 30 days of receiving your order.

We don’t accept returns for things like ordering the wrong size or colour, changing your mind after delivery, no longer wanting the item, or expecting a different fit when the correct size was delivered. Please make sure to check the size guide shown in the final image of each product before placing your order.

Cancellations & Order Changes

Orders can only be cancelled or changed within 24 hours of being placed. This includes changes to the shipping address, size, colour, product choice, or any other order details.

After 24 hours, your order may already be in production, which means we won’t be able to cancel or make any changes.

Refunds

Refunds are only given when an order meets the conditions explained in this policy.

If your item arrives damaged or you receive the wrong item, size, or colour, you should contact our customer support team within 30 days of delivery so we can look into it.

Sending a request doesn’t automatically mean a refund will be issued. Each case is reviewed individually, and the outcome depends on what happened with the order.

If approved, refunds are returned to the original payment method used at checkout.

Since all items are made to order, we can’t offer refunds for change-of-mind purchases or mistakes made when selecting size, colour, or product options.

This policy does not affect any rights you may have under applicable consumer protection laws.